Returns and Exchanges
We want you to cherish your vintage find; if you are not completely satisfied, we offer a 14-day return window for all authentic estate and antique pieces in their original condition. Please note that items that have been resized or modified are ineligible for return.
Return Process
- 1.Initiate Your Request
Contact our concierge team within 14 days of delivery to receive a Return Merchandise Authorization (RMA) number and a secure shipping label.
- 2.Secure Packaging
Place the jewelry in its original presentation box and pack it securely inside a shipping carton along with all original appraisal certificates and documentation.
- 3.Insured Shipping
Affix the provided prepaid insured label to your package and drop it off at an authorized carrier location, ensuring you obtain a receipt for tracking.
- 4.Inspection and Refund
Once our gemologists verify the item's condition and stone authenticity, your refund will be processed to the original payment method within 5-7 business days.